Terms & Conditions

Fitvera is a software platform that helps fitness businesses manage member retention by:

• Monitoring membership status and activity
• Detecting churn risk with predictive analytics
• Tracking renewals and expiry dates
• Identifying revenue recovery opportunities
• Managing retention workflows and communications

You are responsible for:

• Accuracy of all imported member data
• Compliance with local laws and regulations
• Obtaining proper consent from your customers before importing their data
• Protecting your login credentials
• Not using Fitvera for unlawful purposes

Fitvera is provided on a best-effort basis. We do not guarantee uninterrupted service. Temporary outages may occur due to maintenance, infrastructure issues, third-party service failures, or circumstances beyond our control. We will notify you of scheduled maintenance when possible.

Fitvera is NOT responsible for:

• Loss of business, income, or profits
• Incorrect or inaccurate imported data
• Failed third-party integrations
• Misuse of the service by you or your staff
• Errors in risk scores or predictions
• Decisions made based on Fitvera recommendations

In no event shall Fitvera be liable for any indirect, incidental, or consequential damages.

You may:

• Delete your account at any time
• Export your data before deletion
• Stop using the service without penalty

Fitvera reserves the right to:

• Suspend accounts involved in abuse or fraud
• Terminate service for illegal activity
• Terminate service for repeated violations of these Terms

Paid plans renew automatically. You may cancel at any time. Cancellations are effective at the end of the current billing period. No refunds are provided for partially used billing periods, except where required by law.

Fitvera (the software, design, and trademarks) is owned by Fitvera and protected by copyright. You may not copy, modify, or distribute Fitvera without permission. You retain ownership of your data.

We may update these Terms at any time. Continued use of Fitvera after updates constitutes acceptance. We will notify you of material changes via email or in-app notification.

These Terms are governed by applicable laws in the jurisdiction where Fitvera operates. Any disputes shall be resolved through binding arbitration or court proceedings as permitted by law.

If you have questions about these Terms, contact us at: